We’d all like to be all things to all customers, but even the most dogged marketer has to sleep sometime.

This is where chatbots can be a great help. Automate the requests from customers that cannot wait, while saving the resources of the Marketing or IT departments.

Don’t make the customer wait if she cannot log into a website. Have a chatbot walk her through the process of getting back online and productive. Don’t make the customer wait if he wants to know what color a tie comes in, and if you sell pink snazzy dress socks to match. Have a chatbot become a personal shopper, answering questions you provide – fit and availability can be pulled from your own content.

We’ve rounded up tools that can learn your style, learn your messaging and learn your products. Match them up to your needs and find them learning your customers, too.


Wizeline AI Chatbots let customers interact with you using messaging apps they already use, without having to install any new software. A Natural Language Processing (NLP) layer receives the customer’s question and then scans your Knowledge Base for the proper response. Find where your customers get stuck and collect actionable insights with advanced analytics. Delivers messages in your brand’s voice over channels where brand identity is typically lost.
BEST FEATURES: Receives the customer’s question and scans your Knowledge Base for the proper automated response. Learns over time to craft the right message..
PRICING: See vendor for details.


mmuze is an AI-driven Bot-as-a-Service designed for retailers. It’s a smart personal shopping assistant appling machine learning and AI to convert static online product catalog into a personal shopping assistant.
BEST FEATURES: The chatbot at mmuze allows eCommerce sites to turn questions from customers into sales leads by offering personalized shopping advice.
PRICING: See vendor for details.


Conversica  AI-driven virtual assistant is designed especially for the frontline in lead engagement, marketing, and sales teams. Conversica engages, qualifies and follows up with leads through natural, two-way email conversations. The bot can accurately score leads based on intent-to-buy, and notifies an agent when someone is ready to buy.
BEST FEATURES: AI-driven lead management designed as a “human voice with superhuman perseverance,” automatically determines if a lead is interested, and if so, escalates the conversation to a sales agent.
PRICING: See vendor for details.


Lifecycle is a messaging platform enabling users to create powerful chatbots. Build bots that seamlessly respond to questions, sales inquiries, or take orders, and deliver responses straight to the right place at the right time. Automate conversations with your customers and have agents take over as needed.
BEST FEATURES: Build bots on SMS, FB Messenger, Live Chat and other platforms without writing a single line of code.
PRICING: Pricing is based on the total number of users you track in the Lifecycle CRM.


eGain Virtual Assistant provides frontline support so your staff can concentrate on more complex tasks. You can embed a lifelike, context-aware Virtual Assistant avatar into websites, apps and social networks, providing answers to customer questions 24/7 using Natural Language Processing (NLP). The avatar can be triggered by a defined action, or may be set up to always present on the website to welcome visitors.
BEST FEATURES: Supports text-to-text, text-to-speech, speech-to-text, and speech-to-speech communication
PRICING: See vendor for details.


Nina is a voice-enabled virtual assistant that provides personalized customer service for web or mobile. Nina can act as brand ambassador, product guide, service representative, and facilitate transactions. With a human-like conversational interface, Nina delivers immediate, easy and effective service even when no person is available.
BEST FEATURES: Integrates with existing CRM systems. From the people who brought you Dragon speech.
PRICING: See vendor for details.


iDAvatars (IDA) has developed a 3D intelligent chat avatar that provides automated assistance to website visitors. Developed to help simplify dense, multi-menu websites in the medical and healthcare industry, the friendly, conversational avatars are used to provide eLearning, website navigation and support.
BEST FEATURES: Natural Language Processing (NLP) for interactive Virtual Assistant Avatars (IVA). Powered by IBM Watson. Features 3D intelligent virtual assistants, chat and email, and mobile capabilities.
PRICING: See vendor for details.

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