Flytxt added an intelligent voice interface for NEON-dX, its digital customer engagement product. The new interface allows NEON-dX to personalize conversations on any digital touch point that supports Amazon Alexa and Google Assistant. Analytics tools are built-into the new function.
From the release: “More than a quarter of all mobile searches in 2016 were done over voice. With speech recognition accuracy reaching over 95%, more and more consumers will adopt voice as the preferred medium to interact with their service providers,”,” said Dr. Vinod Vasudevan, CEO, Flytxt. “With this interface, our enterprise customers can now engage their consumers in natural conversations using voice. This will significantly improve consumer experience and generate higher returns for enterprises,
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