Any brand with a social media account has learned that customer care in those public spaces, is necessary, demanding and rewarding. Any customer, or any person who knows nothing about your products, can suddenly become your worst nightmare. However you can use social media to nurture the community around your product and win over new fans by doing the right thing.

In the infographic below, Website Builder outlines the benefits and the importance of social media customer care.

The Rise of Social Media Customer Care

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