Helpshift announced significant updates to its customer support platform. The expanded capabilities include a Real-Time Operations dashboard, tools and processes to help enterprises follow GDPR policies, and a Zendesk integration that brings the breadth of Helpshift’s capabilities, including advanced case management, artificial intelligence (AI), and chatbots, to Zendesk’s user base.
From the release: “Helpshift wants to enable enterprises to deliver remarkable, human-centric support for every customer, and we’re kicking off the new year by introducing powerful platform capabilities to enable brands to do just that—at scale,” said Linda Crawford, CEO of Helpshift. “We are heavily invested in building innovative tools and solutions that transform service processes and the user experience, and we are ready to serve the enterprise market in a big way.”
Link: Business Wire
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