Drift Developer Platform allows marketers to build their own bots

Chatbot and messaging platform Drift has released an open Developer Platform, opening the product for all who want […]

Freshworks (formerly Freshdesk) releases new messaging service, Freshchat

Cloud-based software provider Freshworks has released its own chatbot that helps marketers plan customer engagement. Freshchat enables businesses to […]

Pramata adds AI capabilities to customer, partner and supplier data platform

Pramata updated its platform for holding and analyzing existing contracts by adding a suite of AI-enabled features to […]

Sabre launches chatbot for the travel industry

Sabre, technology provider to the travel industry, is launching a trial of its AI-enabled chatbot. Sabre and its partner […]

LogmeIn launches new CRM solution Bold 360

LogMeIn, Inc. has launched Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to […]

Better messaging tools for teamwork

You text mom, your kids, your significant other. What are you using for instant messaging both inside and […]

Survey Says!? Customer Feedback Tools Win

Back in the old days, the 1970s, Americans gathered around their television sets and watched the precursor of […]

Salesforce Adds AI to Call Centers with Service Cloud Einstein

Salesforce has just released Service Cloud Einstein, an updated customer service cloud using artificial intelligence for intuitive customer service. Einstein […]

Tools to keep your customers from breaking up with you

If you’re lucky enough to have gotten a Dear John letter from one of your customers, consider yourself […]

Clutch Acquires Persio to Boost Mobile Customer Engagement Possibilities

Summary: Clutch, a customer management and marketing analytics company, acquired intelligent mobile promotions platform Persio to add powerful […]

Salesforce LiveMessage Brings Messaging to Service Cloud

Summary: Salesforce announces the launch of LiveMessage, a modern, up-to-date conversational service that works by customizing service communication […]

Proof Delivers Business Impact Analytics for Marketing and Communications

Summary: Proof launches a software platform to accurately compute both marketing attribution and the true business impact of […]

Customer.io Announces Actions, Powering Omni-Channel, Customer-Centric Experiences

Summary: Customer.io, a behavioral messaging platform for automating hyper-personalized customer communication, announced Customer.io Actions, extending the platform’s rich […]

Australian soccer club chooses marketing automation to boost fans

In most of the world there is one constant, and that’s fan’s love of soccer. And while for […]

TechTarget Launches Instant ABM for B2B Technology Marketers

Summary: For companies demanding ways to effectively execute the complexity of ABM programs, TechTarget’s new ABM tool is […]

Tapad Partners with Conversion Logic

Summary: Combined technology gives marketers an enhanced view of the customer for improved planning, targeting and optimization. Category: Analytics, […]

Salesforce and Microsoft Reveal Lightning for Outlook

Summary: The new plug-in is designed to help sales reps and marketers eliminate the time spent going between […]

Microsoft to Create Integrated Platform with its Dynamics CRM and ERP Products

Summary: This unification of CRM Data and ERP data will allow users to capitalize the relationship of process and […]

Freshdesk Introduces CRM Aimed at High-Velocity Sales Teams

Summary: Freshsales, a customer relationship management platform, is built to enhance sales rep productivity and workflow within a […]

Samsung Launches Samsung Creators to Promote Next Generation Storytelling

Summary: Samsung Creators empowers storytellers, partnering with them to generate content across a variety of audiences and channels […]