Helpshift updates add Zendesk integration, dashboard

Helpshift announced significant updates to its customer support platform. The expanded capabilities include a Real-Time Operations dashboard, tools […]

Janrain launches Advanced Policy Manager to control access to data

Janrain has, with Symphonic Software, launched a new tool to customers access to brands while respecting the new […]

Salesforce LiveMessage Brings Messaging to Service Cloud

Summary: Salesforce announces the launch of LiveMessage, a modern, up-to-date conversational service that works by customizing service communication […]

SharpSpring Integrates With PieSync to Enable Their Customers to Extend the Power of their Marketing Technology Stacks

By SharpSpring, Inc., globenewswire.com Summary: SharpSpring, a provider of cloud-based marketing technologies, announced the launch of its native […]

Salesforce Introduces Einstein — an AI layer for all its clouds

By Mia Dand, Rohan Ayyar, Bob Stutz, Heike Young, salesforce.com Summary: Salesforce announces a layer of artificial intelligence […]

Twitter’s new button lets you accept private messages from your website

By Sarah Perez, techcrunch.com Twitter today continues to push forward with its increased emphasis on its messaging feature, […]

Ytel’s message360° API Provides Zoho CRM Customers Multi-Channel Capabilities

Summary: Ytel, a cloud communications company, announced its new partnership with Zoho CRM.  Zoho customers now have access […]

Skype Enhances Photo, Video and Document Sharing Capabilities

Summary: Marketing teams who are using Skype can now send photos, video and documents to team members who […]