Oracle adds features to the Oracle CX Cloud Suite
April 26, 2017
MarTech Product News
Oracle announces the addition of new features to the Oracle CX Cloud Suite that tap recent trends in technology innovation including chatbots, artificial intelligence, and mobile, video and social messaging.
From the press release: “These enhancements to the Oracle CX Cloud Suite underscore our commitment to an innovation-driven approach to software development and delivery across our entire platform,” said Rondy Ng, senior vice president, Application Development, Oracle. “By combining new mobile, video and messaging capabilities with the latest innovations in chatbots, artificial intelligence and IoT, we are uniquely able to help organizations of all sizes drive innovation and business transformation. We are committed to helping organizations meet the demands of empowered customers for seamless, personalized and immediate experiences today and in the future.”
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Salesforce LiveMessage Brings Messaging to Service Cloud
December 15, 2016
Customer Relationship Management, Customer Support
Salesforce announces the launch of LiveMessage, a modern, up-to-date conversational service that works by customizing service communication and helping companies to interact with their customers using MMS/SMS or applications such as Facebook Messenger. With this service, companies can minimize message traffic and make use of Service Clouds Bots to organize the information gathered.
Customer Relationship Management
From the Announcement:
Mike Rosenbaum, the Executive Vice President of CRM Apps at Salesforce, said in a release, “Customer service will fundamentally change with the explosion of mobile messaging apps. The best customer service today is conversational and on the customer’s terms. LiveMessage seamlessly blends CRM and mobile messaging in an intuitive way that’s easy for companies to deploy.”
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